As a Customer Program Manager at Cisco, I manage complex and strategic projects for global customers, leveraging my certification as a ScrumMaster and my skills in Ansible, OpenStack, and OpenShift. I collaborate with cross-functional teams and stakeholders to deliver high-quality solutions that meet customer needs and expectations. I also mentor and coach junior project managers and engineers, fostering a culture of service innovation and excellence.
In addition, I work as an Information Technology Manager at Bank of America, where I oversee the implementation and integration of cutting-edge technologies such as RPA, BPA, iPaaS, LCAP, ML, and AI. I lead the Bank of America ROBOT project, which automates and optimizes business processes across the organization, resulting in improved efficiency, accuracy, and customer satisfaction. I also participate in the Fidelity Global Hackathon, where I won the second place for developing a milestones app for iPhone and Watch.