IT Project manager for 8 years in Application Delivery following AGILE principles and Application Maintenance inline with ITSM with overall experience of 18 years IT.
– Certified Scrum Master (CSM) from ScrumAlliance.
– Experience in all phase of software implementations including Project & Program management, application transitions and post launch support.
– Manages risks to achieve the project goals to exceed customer needs through continuous improvement framework.
– Proficient in building and managing Vendor relationship with external suppliers and service providers, including administering contracts, Statement of Work(SOW), and support contract agreements.
– Expertise in handling a vast array of stakeholders including senior executives, suppliers and business partners and influencing buy-in for decisions critical to business outcomes.
– Executed Vendor led projects, complex Time and Material, and Fixed Capacity projects.
– ITIL foundational certified professional with industry experience in manufacturing domain specialties like Automotive Material Compliance Process, Automotive Safety office (ASO). Experience in Service delivery management through ITIL practices.
– Experience in IT Security & Controls and compliance aspects inline with IT Policy Manual (ITPM) of the organization.
– Re-engineered IT operating Model for key portfolios resulting in transparent documentation and classification of application, business criticality and Service level agreement (SLA), and Critical success factors (CSF/CTQ) and KPIs.
– Lead and coordinated with a cross functional team during Cloud migration to Pivotal Cloud Foundry (Datacenter of the Future, DCoF) , technology refresh and upgrade initiatives.