Agile and dedicated ICT service delivery professional, with a strong focus on managing customer experience. Demonstrated management, leadership and team building ability, and experienced at eliciting team commitment and accountability to customer SLA and to corporate strategy, while maintaining high customer satisfaction. Demonstrated ability to project manage complex ICT projects, as well as strong stakeholder management ability. Demonstrated ability in data analytics to derive and predict trends and outcomes respectively. Exceptional ability to adapt promptly to constantly changing demands, while driving to achieve success despite time-critical deadlines and tight budgetary constraints. Accomplished in business analysis working with stakeholders to deliver process and service improvements. Demonstrated ability to engage and build strategic relationships with senior and C level management, and leveraging my role as trusted adviser to seek and grow service opportunities for new business that will deliver client business outcomes.
My experience covers a diverse range of ICT services, starting my carrier as a junior system administrator and developing through diverse management roles. Through my career to date the focus has always been on delivering best in class services to clients, whilst ensuring operational models are sustainable. I am passionate about constantly educating myself across a diverse range of technology, which has enabled to act as a trusted adviser to my customers.