Advisory IT Specialist/Database Services Lead
• Total 15 plus years of IT experience comprises working for some of best organizations: IBM, Syntel, and Tata Infotech.
• I am a dedicated professional with blend of technical and leadership skills.
• I have a proven track record with diverse experience working with Global teams and environment.
• I am recognized for building & maintaining strong client relations while leveraging superior customer service and support.
• I have the ability to understand and manage complex technical architectures/applications with expertise in Oracle database.
Strong background in:
• End to End Delivery Management
• Problem resolution and prevention
• Developing and managing customer relationship
• Team management
• Process and Change management
• Negotiation skills
• Working in multicultural environments
• Requirements and scope definition
• Application development and support
• Managing integration and transformation projects
• Offshore development programs
• Infrastructure projects
Industries:
• Travel/Transportation – Aviation
• Healthcare
• Banking and Finance
Present role and responsibilities:
• Handling a team of 5+ professionals to manage end to end delivery for the critical revenue applications in e-Comm at Air Canada.
• Implement the various process and procedures which are mandated from organization such as – CMMI level 5, data security and privacy of the client.
• Training and building application knowledge Base.
• Manage customer/client expectations.
• Managing the projects initiated at the organization level (lean implementations) which are directly transformed into revenue savings.